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FAQs

What is included in the rental cost?

The cost of your Brighton holiday home includes towels, bedlinen and all utility bills. Toiletries are also provided and basic kitchen condiments. Cleaning materials are also included for your stay.

What are the charges for booking?

There are no transaction charges for direct bookings via bank transfer or debit cards. There is a 2% fee for credit cards.

What is not included? 

Travel insurance for guests is not included. We strongly advise you to take this out as we cannot accept liability for any guest possessions whilst in the property or any cancellations that guests may be required to make due to accident, bereavement or illness.

What are the check in and check-out times?

Check-in is from 3.30pm on your day of arrival and check-out is by 10.30am on your departure date. Times outside these hours can usually be accommodated by prior arrangement.

How do I collect keys?

You will be met on arrival at the Brighton holiday home. Please follow the instructions on your booking confirmation in order to arrange key collection.

How do I return keys?

Please leave keys in the property and close the front door on departure.  Please text us to confirm that you have vacated the property. Please note a charge of £50 will be taken from your booking deposit if these are not left at the property. The property manager checks that all sets of keys are left on departure at each property.

What if I find damage upon my arrival to my Brighton holiday home?

If on arrival you notice damage to the property, please call the Property Manager who will record the details. Any damage must be reported on your day of your arrival.

What if there is damage to the Brighton Holiday Home during my stay?

Any damage must be reported immediately to us. The holiday home renter is responsible for making sure there is no damage to the property. We reserve the right to withhold your security deposit for any damage and/or excessive cleaning. You will be notified within 7 days of departure should this be the case.

Can I smoke in the property?

All the Brighton holiday homes are non-smoking and have been fitted with cigarette smoke sensing fire alarms. Charges will be incurred if smoking has taken place in a property.

Can I bring pets?

I’m afraid no pets are allowed.

Are children and babies welcome

Yes, absolutely. A travel cot and high chair is also available for young children at each of our Brighton holiday homes.

Parking

All of our Brighton holiday homes are centrally located and you will not require a car during your stay for visits within Brighton. Parking arrangements for individual properties can be provided on request.

Emergencies

You will be given a contact number for a Property Manager incase of emergencies. Please note unnecessary call outs will incur a charge.

What happens if I cancel? What are the charges?

All payments made are non-refundable.

Payment methods

All payment methods are accepted except American Express. Please note credit card payments incur a 2% charge. There are no charges for debit card payments or bank transfers.

Payment terms

A deposit is required on booking. Full cleared payment must be received for the outstanding balance no later than 28 days before arrival. If arranging an international bank transfer please note that this can take up to 7 days from some countries to clear through the UK banking system.

Got a question?
See if we already have an answer in our frequently asked questions, otherwise please do get in touch today.