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FAQs

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Please read our FAQ’s if you have any questions surrounding your Brighton holiday home and booking process. Feel free to contact us if your question has not been answered.

What is included in the rental cost?

The cost of your Brighton holiday home includes towels, bed linen and all utility bills. Toiletries are also provided and basic kitchen condiments. Cleaning materials are also included for your stay.

What are the charges for booking?

There are no transaction charges for direct bookings via bank transfer or debit cards. There is a 3.4% fee for credit cards. The charges of booking direct are significantly lower than if booked via other sites such as Airbnb, Booking.com etc which incur an additional 20% booking charge.

What is not included? 

Travel insurance for guests is not included. We strongly advise you to take this out as we cannot accept liability for any guest possessions whilst in the property or any cancellations that guests may be required to make due to accident, bereavement or illness.

What are the check in and check-out times?

Check-in is from 3.30pm on your day of arrival and check-out is by 10.30am on your departure date. Times outside these hours can usually be accommodated by prior arrangement.

How do I collect keys?

The properties are all accessed via a keycode system. The code for your property is sent out on the morning of your arrival. The only property that is not accessed via a keycode is the Sky View Apartment. You will be met with keys for this property.

What if I find damage upon my arrival to my Brighton holiday home?

If on arrival you notice damage to the property, please contact us who will record the details. Any damage must be reported on your day of your arrival.

What if there is damage to the a Holiday Home during my stay?

Any damage must be reported immediately to us. The holiday home renter is responsible for making sure there is no damage to the property. We reserve the right to withhold your security deposit for any damage and/or excessive cleaning. You will be notified within 7 days of departure should this be the case. In the case of damage it is always a good idea to let us know when it happens. It is rare we charge for this and if we know that this has happened we have specialist procedures in place to be able to deal with things like spills so they do not cause permanent damage.

Can I smoke in the property?

All the Brighton holiday homes are non-smoking and have been fitted with cigarette smoke sensing fire alarms. Charges will be incurred if smoking has taken place in a property.

Can I bring pets?

I’m afraid no pets are allowed.

Are children and babies welcome

Yes, absolutely in all properties except the Sky View Apartment which is not suitable for childrem. A travel cot and high chair is also available for young children at each of our Brighton holiday homes.

Parking

All of our Brighton holiday homes are centrally located and you will not require a car during your stay for visits within Brighton. Parking arrangements for individual properties can be provided on request and we have arrangements in place to make sure this is as easy as possible for you.

Emergencies

Please contact us directly in case of emergencies. In the case of life-threatening emergencies please instead call 999.

What happens if I cancel? What are the charges?

All payments made are non-refundable. If enough notice is provided of a cancellation we will try and rebook the dates. If the dates are rebooked we will refund you the amount of the rebooking minus an admin charge. Please note late cancellations are unlikely to receive any refund.

Payment methods

All payment methods are accepted except American Express. Please note credit card payments incur a 2% charge. There are no charges for debit card payments or bank transfers.

Payment terms

A deposit is required on booking. Full cleared payment must be received for the outstanding balance no later than 6 weeks before arrival. If arranging an international bank transfer please note that this can take up to 7 days from some countries to clear through the UK banking system. All payments are non-refundable.

Got a question?
See if we already have an answer in our frequently asked questions, otherwise please do get in touch today.
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